Sisters in Loss Refund Policy!
Teacher Training Courses
You can request a full refund up to five business days* after confirmation that your purchase has been completed, provided the course has not started. You will be charged a 20% administration fee. Any request for withdrawal after five business days following purchase, or once the course has started, if approved, will receive a credit which can be used towards paying for a future SIL online course. In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted during the first two weeks of the course. Credit notes expire after 12 months.
*Saturdays, Sundays or US public holidays are not counted as business days.
Self-study courses and workshops
You can request a full refund up to five business days after paying for access to a course or workshop provided you have not yet accessed the materials. You will be charged a 20% administration fee. Any request for refunds after five business days following purchase, or once you have accessed the materials, if approved, will receive a credit which can be used towards a future SIL online course.
In such cases, 20% of the course fee will be charged as an administration fee. This will only be granted if you have accessed less than 25% of the course. Credit expires after 12 months. Timescale for refund SIL will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.
While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainer/moderator. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behavior without a refund.